Bupa has engaged with us to provide customers worried about a mole or skin lesion access a new remote skin assessment service. Available the next working day, customers will receive a special kit through the post which includes a smart phone and a dermoscopic (magnifying) lens to take high-resolution photos of moles or lesions.
Once a customer uploads the photos to the app on the phone, they will then be assessed by a dermatologist to review alongside their medical history. If there’s nothing to worry about, they will be sent a report and have peace of mind within 24 hours, which is much faster than the usual time to arrange a face-to-face appointment. If further investigation is needed, an advisor contacts the customer to discuss next steps. Bupa will then help arrange an onward referral to a specialist.